Privacy Policy

1. DATA OF THE PERSON RESPONSIBLE FOR THE PROCESSING

Company Name: GLORIA´S CLOTHING, SL (hereinafter, the “Company” or the “Controller”).

CIF: B87684445

Address: Calle Claudio Coello, 113 - 28006 - Madrid - MADRID

Telephone: 910768383

Email for communications regarding data protection: protecciondedatos@glowrias.com

1.1. APPLICABLE REGULATIONS

Our Privacy Policy has been designed in accordance with the EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights.

By providing us with your data, you declare that you have read and are aware of this Privacy Policy, giving your unequivocal and express consent to the processing of your personal data in accordance with the purposes and terms expressed herein.

The Company may modify this Privacy Policy to adapt it to new legislation, jurisprudence or interpretations by the Spanish Data Protection Agency. These privacy conditions may be supplemented by the Legal Notice, Cookies Policy and General Conditions that, where applicable, are included for certain products or services, if such access involves any speciality in terms of personal data protection.

1.2. DATA PROTECTION OFFICER

The company does not have a Data Protection Officer.

2. PURPOSE OF PROCESSING PERSONAL DATA

The processing of your personal data responds to the following purposes:

TO) PROVISION OF SERVICES BY GLORIA'S CLOTHING, SL

Your data will be processed for the provision of the services offered by Gloria's Clothing, SL, as well as, where appropriate, to respond to your request for information, query or complaint.

B) SENDING OFFERS AND PROMOTIONS OF PRODUCTS AND SERVICES FROM GLORIA'S CLOTHING, SL

If you give your consent, Gloria's Clothing, SL may send you commercial information related to the provision, improvement and updating of our products and services, new rates and discounts via any electronic or non-electronic channel.

This commercial information may be generic or personalized. In the latter case, it will involve the prior processing of your data in order to be able to profile and characterize it, determine tastes, preferences and needs and, based on these, identify the offers that may be of most interest.

You may revoke your consent at any time free of charge and not receive new offers and promotions by indicating this by post to the address above or by email to the address or through our customer service. Likewise, in all electronic commercial communications you will be informed, again, of your right to revoke your consent.

C) SENDING OFFERS AND PROMOTIONS FROM THIRD PARTY COMPANIES

If you give your consent, Gloria's Clothing, SL may send you, via any electronic or non-electronic channel, offers and promotions from other companies with which Gloria's Clothing, SL has signed various collaboration agreements and which may belong to sectors such as telecommunications, finance, mass consumption, health and NGOs.

This commercial information may be generic or personalized. In the latter case, it will involve the prior processing of your data in order to be able to profile and characterize it, determine tastes, preferences and needs and, based on these, identify the offers that may be of most interest.

You may revoke your consent at any time free of charge and not receive new offers and promotions by indicating this by post to the address above or by email to the address or through our customer service. Likewise, in all electronic commercial communications you will be informed, again, of your right to revoke your consent.

D) COMMUNICATION OF DATA TO THIRD PARTY COMPANIES

If you give your consent, Gloria's Clothing, SL may communicate your data to third-party companies whose sectors are detailed in the previous purpose so that these companies can send you, directly and without the intermediation of Gloria's Clothing, SL, offers and promotions related to their products and services.

AND) ENRICH YOUR INFORMATION

If you give your consent, Gloria's Clothing, SL may obtain more information about your characteristics, tastes and needs through the information provided by different external sources such as Public Records, Cadastre, Social Networks, etc. with the aim of introducing improvements in our products and services and/or adapting or choosing the offers of said products and services that best fit your specific profile.

F) COMPLY WITH LEGAL OBLIGATIONS

Among the various legal obligations assumed by Gloria's are those derived from the application of postal regulations (Law 43/2010 on the universal postal service, user rights and the postal market) and the duty of confidentiality of communications (art. 18 of the Constitution), as well as tax regulations.

In compliance with these obligations, Gloria's Clothing, SL may communicate your data to public authorities and courts, provided that such information is required in accordance with established legal processes.

G) STATISTICAL INFORMATION AND SATISFACTION SURVEYS

Gloria's Clothing, SL has a legitimate interest in knowing both the opinions of its customers regarding its products and services and their consumption habits (e.g. the frequency/recurrence in contracting the different services) with the aim of being able to offer products and services better suited to their needs and improve both the current products and services and its contracting process.

In order to achieve the objective set out in the previous paragraph, Gloria's Clothing, SL may process your data and:

- Conduct satisfaction surveys by telephone and electronic means, even after the customer has ceased to be a customer, in the latter case to find out the reasons for his/her departure. If during the satisfaction survey the customer expresses his/her opinion on the products and services, the result of the survey.

- Proceed to anonymize your data so that the information about your consumption habits cannot be linked to you again and, after that, carry out statistical and econometric studies (e.g. to understand the customer life cycle and/or identify patterns of propensity to abandonment).

2.1 TYPE OF DATA PROCESSED

For the purposes set out in the previous section, a set of personal data is processed that can be divided into the following sources and categories:

TO) DATA PROVIDED BY THE CLIENT DIRECTLY:

At the time of registration and/or when requesting the service, by completing the forms provided for this purpose.

The client guarantees that the data provided to Gloria's Clothing, SL for the provision of the requested services are true to the actual situation and that any changes affecting them will be communicated. Consequently, the client will be liable to Gloria's and third parties for any damages or losses caused as a result of non-compliance with the obligations assumed in this clause.

B) DATA COLLECTED INDIRECTLY:

Gloria's Clothing, SL collects data from the types of external sources listed in purpose 2.E.

C) DATA DERIVED FROM THE PROVISION OF THE SERVICE ITSELF:

E.g.: History of contracted products and services and their characteristics, complaints or requests for information…

2.3. PERIOD OF CONSERVATION OF YOUR DATA

Your personal data will be kept for as long as they are necessary for the development of the contractual relationship. After this period, the data will be deleted in accordance with the provisions of the data protection regulations, which implies their blocking, being available only at the request of Judges and Courts, the Public Prosecutor's Office or the competent Public Administrations during the limitation period of the actions that may arise, in order to be subsequently deleted.

For the purposes of the provisions of the preceding paragraph, Gloria's Clothing, SL will proceed to block those users who are inactive - that is, those who do not access any of the Virtual Office services - for a period of 5 years.

3. LEGITIMATION AND DATA COLLECTED

The legitimacy for the processing of your data is the express consent granted through a positive and affirmative act (filling out the corresponding form and checking the box to accept this policy) at the time of providing us with your personal data.

3.1. CONSENT TO PROCESS YOUR DATA

By filling out the forms, checking the box “I accept the Privacy Policy” and clicking to send the data, or by sending emails to the Company through the accounts enabled for this purpose, the User declares that he/she has read and expressly accepted this privacy policy, and gives his/her unequivocal and express consent to the processing of his/her personal data in accordance with the purposes indicated.

4. SECURITY MEASURES

As part of our commitment to guarantee the security and confidentiality of your personal data, we inform you that the necessary technical and organizational measures have been adopted to guarantee the security of personal data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, in accordance with Art. 32 of the GDPR EU 679/2016.

5. DATA TRANSFER

No data transfers or international transfers of your data are planned, except for those authorized by tax, commercial and telecommunications legislation, as well as in those cases in which a judicial authority requires us to do so.

The user agrees that all personal data will be transferred in full to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the payment method.
This acceptance extends to third parties that may need to access the files for the successful completion of the contract.

6. ACCESS TO THIRD PARTY DATA

In order to provide certain services, it may be necessary for you to provide us with the personal and contact details of third parties, such as, for example, the name, surname, postal address, email address, contact telephone number and other data or equivalent means of contact of the recipient of a communication or shipment.

Gloria's Clothing, SL will only process these data to proceed with the delivery of the communication or shipment. Additionally, in order to provide the best service, the telephone number or email address may be used to inform the recipient of the estimated delivery dates and to deal with any incident that may affect it.

In this regard, the client guarantees the veracity and updating of the recipient's data and, where applicable, ensures that it has complied with all those obligations that, in terms of data protection, are attributable to it, having obtained the consent of the recipient for Gloria's Clothing, SL to carry out the processing set out in the preceding paragraphs, if such consent is necessary.

For its part, if the user is a company or professional that allows Gloria's Clothing, SL access to personal data under its responsibility for the provision of any of our services, Gloria's undertakes to comply with all obligations inherent to its position as data processor and, in this regard:

The new controller will access and process the data to which it has access subject to its instructions, not using them for purposes other than the provision of the service. For this purpose, it may use the services of other third parties (subcontractors), if necessary for the provision of the service and operations of the contract and/or for its conservation and provided that (i) the new controller is subject to the same conditions (instructions, obligations, security measures, etc.) and with the same formal requirements as it, regarding the adequate treatment of personal data and the guarantee of the rights of the affected persons; (ii) Gloria's Clothing, SL, upon express request, makes available to you a list identifying the subcontractor services and the identity of the subcontractors; (iii) In the event of non-compliance by the subcontractor, Gloria's continues to be fully responsible.

It will implement the appropriate legal, technical and organisational security measures to ensure a level of security appropriate to the risk, in accordance with the provisions of art. 32 of the GDPR and, upon your request, will inform you of the risk analysis methodology used.

Once the contractual service has been fulfilled, the data processed will be destroyed or returned, as well as any media or documents containing the data subject to processing, without prejudice to the possibility of retaining this data, duly blocked, in accordance with the terms provided for by our data protection regulations.

It will ensure compliance with the rest of the obligations set out in the data protection regulations.

7. USER RIGHTS

Any interested party has the right to obtain confirmation as to whether or not we are processing personal data that concerns them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request that the processing of their data be limited, in which case we will only retain it for the exercise or defence of claims. For reasons related to their particular situation, interested parties may object to the processing of their data. The Data Controller will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.

In accordance with current legislation, you have the following rights: the right to request access to your personal data, the right to request its rectification or deletion, the right to request the limitation of its processing, the right to object to the processing, the right to data portability and, likewise, to revoke the consent granted.

7.1. HOW DO I EXERCISE MY RIGHTS?

To exercise your rights, you must contact the controller, requesting the corresponding form for the exercise of the chosen right. Optionally, you can go to the competent Control Authority to obtain additional information about your rights. The contact details for the exercise of your rights are the address at Calle Claudio Coello, 113 - 28006 (Madrid) and the email address: protecciondedatos@glowrias.com . Remember to attach a copy of a document that allows us to identify you.

8. CONSENT FOR SENDING ELECTRONIC COMMUNICATIONS

Likewise, and in accordance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, by completing the data collection form and checking the corresponding box "I accept the sending of electronic communications", you are giving express consent to send you information about the Company to your email address, telephone, fax or other electronic means.

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